Our Policies


  Guarantee of satisfaction.
  • If you are not satisfied with the item you receive for any reason, your money will be cheerfully refunded, no questions asked.
  • Refund will be for the full price of the item and the cost of shipping it to you.
  • Please send email within seven days requesting a Return Materials Authorization (RMA) number and instructions for returning the item.
  • Item must be returned in unused, undamaged condition, suitable for resale as 'new'.
  • Items returned damaged or in any way not suitable for resale as 'new' will incur a restocking fee.
 
 
Guarantee of quality.
  • All hand-crafted items made by us come with a lifetime warranty for materials and workmanship.
  • Warranty for other items will be listed in that item's description.
 
 
Photographs used on the website.
  • Every attempt is made to ensure that the photographs used on the website show each item as accurately as is possible.
  • Unfortunately several things can make that difficult, including
    • an overall color cast due to the lighting when the picture was taken, or limitations of the digital camera used
    • the limitations of the image file used on the website
    • how your own monitor can render color, and how your monitor is adjusted.
  • If a picture as taken does not in our opinion accurately represent the item, the picture may be adjusted for color or contrast to more accurately represent the item.
  • No attempt will be made to make the picture look better than the item.
  • Because of the variables involved, including how the item looks on your monitor, if you are not satisfied with the item you received your money will be cheerfully refunded, as stated in the guarantee of satisfaction, above.
 
 
Good Faith Pledge.
  • We pledge to represent all items as accurately as we can, and will do so in good faith.
  • Please call to our attention anything you think may be an error of fact or omission.
  
 
Availability.
  • To the best of our ability, all items shown on redwillowjewelry.com will be available for sale when offered.
  • However, while it may be unlikely, it is possible for more than one person to try to purchase the same item at about the same time.
  • Therefore, all items that are "one of a kind" are offered subject to prior sale.
  • Every reasonable effort will be made to remove an item from display as soon as a purchase transaction has been completed.
 
 
Privacy.
  • We respect your privacy.
  • We will not sell any information you provide to us in the course of making a purchase.
  • We will not share any information you provide to us with any other party except as necessary to PayPal and Stripe, to complete your purchase using their services.
  • Read PayPal's privacy policy here.
  • Read Stripe's privacy policy here.
 
 
Children.
  • This website and the items available on it are not intended for children.
  • Purchases on this website must be made by adults 18 or older.
  • Due to possible choking hazard of small parts and for other reasons of law, no jewelry sold here should be given to children.
 
 
Taxes.
  • The customer is responsible for determining, managing, and paying any and all taxes and duties applicable to any purchase through Red Willow Jewelry.